Operation Department
Overview
Setting the general strategy of the center with regard to customer service and happiness, and aftercare programs, with the aim of providing the best services and ensuring continuous improvement in coordination with departments and departments
Setting policies and procedures related to customer service and happiness and aftercare, supervising their implementation by the relevant departments, evaluating the patient's experience periodically, and working on making improvements to enhance the reputation of the center
Manage all operations of the relationship with new patients, by receiving and guiding them, and with resident patients by guiding them and providing an environment supportive of their recovery
Developing and implementing aftercare programs, and working with patients to reintegrate them into society, in coordination with the relevant departments and with external partners
Developing and implementing aftercare programs, and working with patients to reintegrate them into society, in coordination with the relevant departments and with external partners
Establishing policies and procedures for managing the facilities affiliated with the center, and ensuring periodic or emergency maintenance for them through coordination with the departments and sections of the center, and in cooperation with contractors
Ensuring the security of the center's facilities and the security of all patients, employees, property and assets, and protecting them from all risks
Reception and Patient Affairs Department
Call Center Unit
Implementing policies and procedures for customer service
Receiving incoming calls to the center, transferring them to the competent authorities in the center, answering inquiries and providing information according to the standards and policies approved in the center
Preparing a database about callers that includes the main data and submitting reports and analyzes thereon periodically
Reception and appointment unit
Implementing policies and procedures for customer service
Setting standards for the level of services for reception and appointments, providing distinguished services for patients, assessing customer satisfaction periodically, and constantly improving the customer experience
Organizing appointments with the aim of achieving the maximum benefit from the time and resources available at the center in coordination with the relevant departments and departments
Patients Affairs Unit (Males)
Implementing policies and procedures for customer service
Performing procedures to introduce patients to treatment inside the center in coordination with the relevant departments and departments.
Managing the patient evaluation process and ensuring that results and reports are documented and in accordance with the center's standards
Manage the daily activities of inpatients according to treatment programs and ensure that patients adhere to the schedule.
Work to enhance the patient's experience through the use of best practices in customer service to improve the reputation of the center.
Supervising patient movements and ensuring their security and safety around the clock, according to the approved policies.
Providing all life necessities for patients throughout their stay in the center in coordination with the relevant departments and departments.
Patients Affairs Unit (Females)
Implementing policies and procedures for customer service
Performing procedures to introduce patients to treatment inside the center in coordination with the relevant departments and departments.
Managing the patient evaluation process and ensuring that results and reports are documented and in accordance with the center's standards
Manage the daily activities of inpatients according to treatment programs and ensure that patients adhere to the schedule.
Work to enhance the patient's experience through the use of best practices in customer service to improve the reputation of the center.
Supervising patient movements and ensuring their security and safety around the clock, according to the approved policies.
Providing all life necessities for patients throughout their stay in the center in coordination with the relevant departments and departments.
Department of involuntary patients (deposit and convicted)
Security unit
Apply filing policies and procedures.
Coordination with local authorities and partners regarding the receipt of involuntary patients referred from the judiciary.
Performing procedures to introduce patients to treatment inside the center in coordination with the relevant departments and departments.
Coordination with the Treatment and Rehabilitation Department regarding the evaluation process for involuntary patients and ensuring documentation of results and reports in accordance with the requirements of the judiciary and in accordance with the criteria of the center.
Ensure that the procedures for release are completed after the end of the treatment period, and coordinate with local authorities or the judiciary to determine subsequent steps in accordance with recommendations in coordination with the relevant departments and departments.
Gates management, control room and operations
Deposit unit
Apply filing policies and procedures.
Preserving the security and safety of the center, its employees, patients and visitors, by the available means.
Participate in implementing emergency evacuation plans in accordance with safety and security requirements in coordination with the Occupational Health and Safety Unit
Control the entry and exit of persons and vehicles, verify their identities, and maintain a record of daily movement in accordance with the approved policies.
Conduct security inspection of employees, patients, visitors, drivers, and work according to directions and orders issued by the competent authorities.